Accessibility for Ontarians with Disabilities Act (AODA)

In compliance with the Accessibility for Ontarians with Disabilities Act (AODA), think REFILL has made available our workplace accessibility policy.

Our Commitment

The management of think REFILL is committed to providing accessible, quality services and goods to persons with disabilities in a manner that promotes dignity, independence, integration and equal opportunity.

These services and goods will be in accordance with the Accessibility Standards for Customer Service prescribed under the Accessibility for Ontarians with Disabilities Act (AODA) and be fulfilled by adhering to the following principles and practices:


Training will be provided to all staff as required by the Accessibility Standards for Customer Service. A record of training will be kept on file.

Training will include:

  • Information about Think Refill’s policies and procedures pertaining to the provision Think Refill’s services to persons with disabilities.
  • Information on how to communicate and interact with people with disabilities.
  • How to interact with people who have an assistive device, service animal of support person
  • What to do if a person has difficulty accessing the Think Refill premises

Service Animals

Persons with disabilities may enter Think Refill’s premises accompanied by a service animal unless the animal is otherwise excluded by law. While visiting Think Refill, it is the responsibility of the person with a service animal to control the animal at all times.

In the event that a Think Refill staff or customer is allergic to animals, alternative arrangements will be negotiated.

Support Persons

Staff will be properly trained to identify support persons who may be a paid professional, volunteer, family member or friend that may accompany a customer in order to help with communication, mobility, personal care of medical needs or with access to goods and services.

Notice of Temporary Disruptions

Think Refill will give notice of temporary disruptions to service or facilities used by persons with disabilities including the reason(s) for the disruption. The notice shall be posted appropriately at the facility. When the disruption is planned, advanced notice will be posted.


Think Refill welcomes feedback, including feedback about the delivery of our services to persons with disabilities. Think Refill will investigate and respond to all complaints relating to such services in a timely, thorough and objective manner. All customers can submit feedback or questions by email to: