Earth Day is every day at think Refill
Earth Day, Everyday!
Oakville
905.842.5600

Frequently Asked Questions

Can my ink/laser cartridge be refilled?

How long does refilling take?

Will refilling void my printer warranty?

Are the colors the same with an inkjet refill?

What is the page yield of a refilled inkjet cartridge?

How long will my refill store?

What guarantees do you have?

How many times can I refill my inkjet cartridge?

What printer should I buy?

 

Can my ink/laser cartridge be refilled?

We can refill most inkjet cartridges. However, there are a very small number of cartridges with imbedded circuitry which prevents them from being refilled. To determine if your cartridge can be refilled, please call or visit our friendly technicians.

Laser cartridges are a different technology than inkjet cartridges. Rather than using a liquid ink, they are filled with a powder, which without proper ventilation can become airborne. Due to health concerns, our laser cartridges are remanufactured off-site.

For your convenience, we inventory in-store a wide selection of the more commonly used cartridges available for over the counter purchasing. If we don’t inventory your cartridge, we offer next business day availability.

How long does refilling take?

Inkjet: We ask that you allow 20 minutes for us to inspect, refill, test and package your cartridge. When you drop off your empty our technician will advise you of the time required. Please be patient if due to volume, the time required may exceed 20 minutes.

Laser: These cartridges are stocked and available for immediate purchase. Although an empty is not required, we do ask that you drop off your empties for us to get them remanufactured and back on our shelves.

Will refilling void my printer warranty?

Definitely not!

The Competition Act in Canada protects the consumer from “tied selling”. No company can sell a product and then force the consumer to buy further products from them in order to ensure their warranty remains valid.

Are the colors the same with an inkjet refill?

Colour is only one of the qualities of an ink formula. Other qualities include fade resistance and colorfastness. For this reason, we never use universal inks, but rather try to match the brand name ink formulas, as closely as possible without patent infringement. Of course all our refills come with a 30 day satisfaction guarantee.

What is the page yield of a refilled inkjet cartridge?

We refill with the same amount of ink (sometimes more) as that of the original brand name cartridge. We weigh each cartridge to ensure it is full. If the cartridge can not be filled to capacity, we will notify you and recommend you purchase a replacement cartridge.

How long will my refill store?

Laser cartridges use a dry powder which can be stored for several years in the proper environment.

For inkjet cartridges, we have several methods of packaging your cartridge. If your cartridge is not for immediate use, please notify us when you drop your cartridge off and we will use a longer term packaging. As inkjet cartridges are refilled with water based liquid, even with our longer term packaging it is recommended that you use your cartridge within 4 months.

What guarantees do you have?

Our inkjet refills are backed by a 30 day 100% satisfaction guarantee. In order to ensure a successful refill, we test print every print head cartridge and package this test page with your cartridge. If the test print is not 100% on the printers’ normal quality setting, we don’t charge you for the refill and will recommend you replace the cartridge.

How many times can I refill my inkjet cartridge?

This question is dependent on the cartridge and can range from 2 refills to unlimited. Please ask one of our technicians about your specific cartridge. But don’t worry if we refill your cartridge and it isn’t successful, there is never any charge.

What printer should I buy?

The purchase price of the printer is not your main investment – it is the hidden costs of the cartridges. We sell a range of printers which we consider to be more economical to use. But please call when you are considering a printer and we will advise you on the best printer for your specific needs.